Have you gone to the salon? There may well be a notice about the cancellation fees hanging on the wall. It may not be on the gift certificate, but might actually be posted somewhere. All Salons I worked for had this same policy. This is usually because the girls are paid via commission, and losing a spa package (usually 2-4 hours) is a lot of money.

I would also suggest re-wording your letter slightly.... Put the focus on the policy breach more, and less on the owner. People get defensive when threatened or told they are wrong.

"I would ask that you put yourself into my situation. Nowhere on the gift certificate, or on your website does it mention the cancellation policy or the no refund policy. I am sure you can clearly see how one could get confused and upset when these matters are "sprung upon" them. While I was on the the phone with someone from your spa, I felt as though my concerns and miss-understanding were being dismissed. I am sure the staff member was just busy, and not trying to be rude or indifferent. This gift certificate was given to me by my husband as he thought I would enjoy the services your spa provides. I am hoping that we can work out this miss-understanding to both of our best interests. I look forward to hearing from you soon to resolve this unfortunate situation."


That being said, even if you do not want to have the services because of her abruptness and rudeness on the phone, They may have products in the store you could purchase. You might not want to be pampered by this business, but if you need shampoo/make-up/hairspray anyway..... at least you are getting some of you hubby's well earned money in products.

When you are ready to get pampered, I would suggest calling a mobile spa service. As a mobile business, I was much more lenient with cancellations, as I did not have the overhead of the salon itself to worry about.

She responded to my email saying she wouldn't refund the money but that I could use the voucher to purchase items from the store.

I told her she could choose and I'd have someone pick them up. At this point I really don't give a shit anymore.

Does getting kicked in the cunt hurt as bad as getting kicked in the balls?

The world may never know...

You might have to ask a hermaphrodite that question. ;)

My students.

Today was my first full day. I taught 5 out of my 6 classes. While most of the kids were great, a few of them were awful and I ended up sitting in after my last class of the day to have a good cry. Tomorrow's another day, I guess.

Hang tight Chocolatl.

I'm gonna go out on a limb and say no. But Shawnee hits the nail on the head, the world may never know.

I know that a kick in the nuts is the most painful thing a man could experience. I've seen it first hand.

I guess women don't go around kicking each other in the cunt. Their version of a nut kick must be a hair yanking.

I've known two women injure themselves with something very similar to a kick in the cunt :P One who fell onto a broken bike seat (as a kid) and one who slipped and landed awkwardly on the stilletto heel of her shoe. Both described it as their most shocking and painful experience. The second ended up in hospital over night hemorrahging blood.

Uh huh. Yep it happens all the time.
"That's my story and I'm sticking to it."

Stilletto + cunt = hemorrage.

But what if you hit a guy in the nut with a stilletto?

Nutsmoke

lol. Fair enough. Actually I was there at the time. It was pretty fucking awful. She'd sort of slipped, or missed her footing or something, going down some steps.

it hurts. a lot. But it doesn't make you barf like a good kick in the nuts can. I was playing paintball as a young teen and threw myself into some bushes to avoid fire. I landed on a pointy tree stump. I was out of action for a good while and never felt the point-blank paintballs that hit me before people realized something was wrong.

Since nuts are SO sensitive, I often wonder why man hasn't evolved to had a more protective nutsack. Sheesh.