The customer is NOT always right
 

These are so funny.

here is an example:

Welcome To Retail, Part 2
Grocery Store | South Carolina, USA
(It’s my first day on the job. I just finished scanning all of a customer’s groceries and given her the total when she holds up a roll of paper towels. She hadn’t put them on the conveyor belt.)

Customer: “Why didn’t you ring this up?”

Me: “Oh. You didn’t put it down on the conveyour belt. I’ll add it to your–”

Customer: “Why is it my fault? You should have rung it up the first time!”

Me: “I’m sorry, ma’am, but you didn’t–”

Customer: “I’d like to speak to your manager. ”

(I call my manager over.)

Manager: “What seems to be the problem?”

Customer: “Yeah, she didn’t ring this up.” *holds up paper towels*

Manager: “Ma’am, did you put it on the conveyour belt?”

Customer: “No.”

Manager: “Then how could she ring it up?”

Customer: “By sliding it across the beepy thingy, duh!”

Manager: “How could she if you hadn’t put it down?”

Customer: “… I don’t know. She just should have!”

Manager: “Well, then why don’t I take that and we’ll ring that up for you right away.”

Customer: “No.”

Manager: “Why not, ma’am?”

Customer: “I don’t want to pay for them.”

Manager: “Okay, ma’am. I can return them to the aisle for you.”

Customer: “No.”

Manager: “What?”

Customer: “I still want them, I just don’t wanna pay. Why do you think I didn’t put them down on the move-belt thing? You gotta give them to me for free now, because I had to call you over.”

Manager: “Ma’am, I’m sorry, I can’t do that.”

Customer: “I’m taking them.”

Manager: “That’s theft, ma’am.”

Customer: “Fine!” *slams paper towels on conveyor belt*

(She eventually pays, but not before flipping us the bird. How nice for my first day.)


http://notalwaysright.com/

Bureacracy’s Hidden Benefits
Welfare Office | Minnesota, USA
Me: “Hi, how can I help you?”

Client: “I’d like to know why I haven’t received my benefits.”

Me: “Let’s just pull up your case. Can I have your case number?”

(The client gives me their case number and I pull up the case.)

Me: “Well, it looks like you didn’t return your application. Without an application, we can’t approve welfare benefits.”

Client: “Can’t we do it over the phone?”

Me: “No, you need to come in and do an in-person interview so we can get an ID and a signature.”

Client: “So, we can’t do it over the phone?”

Me: “No, we need a face-to-face interview.”

Client: “That’s just too much work. I’ll just go get a job!” *click*


Not Quite An Open And Shut Case
Video Store | Kittery, ME, USA
(This caller was a real-life version of the one in How To Open a Book.)

Caller: “Hi, I bought a DVD here earlier today, but I can’t get it out of the case. ”

Me: “Alright, is it a new or pre-owned DVD?”

(Our pre-owned DVDs are all locked with a piece of red plastic that has to be removed before they leave the store.)

Caller: “I don’t know. It was like $7.”

Me: “Well, we have both pre-owned and new movies at that price. Is the case wrapped in plastic?”

Caller: “Well, there’s plastic on it.”

Me: “Alright, so you’ll need to take the plastic off of the case.”

Caller: “That won’t break it?”

Me: “If the case is wrapped in transparent plastic, you are going to need to remove all of that plastic first.”

Caller: “How? I don’t want to break it.”

Me: “Okay. You’ll need to remove the plastic wrap. If you have problems, get a pair of scissors or a knife and use that to cut open the plastic, and then take it off the case.”

Caller: “Okay, but it still won’t open.”

Me: “Are there any stickers covering the sides of the case?”

Caller: “Yes. There’s one on the top. ”

Me: “You’ll need to pull that off.”

Caller: “The case still won’t open, though. I don’t want to break it.”

Me: “Are there any other stickers on the case?”

Caller: “No. Well, there’s one of the left side that looks like the one on the top.”

Me: “Right. You’ll have to remove that. And any other stickers that look like it.”

Caller: “Oh, okay. But it’s still not opening.”

Me: “Any other stickers or plastic wrap?”

Caller: “No!”

Me: “Okay… tell me, what does the case look like?”

Caller: “Well, there’s the side of the case that says the name of the movie and then there’s a black side that looks like the top and bottom.”

Me: “And what side are you trying to open? The black side?”

Caller: “No! The side with the title! Why isn’t it opening?”

Me: “Okay. I want you to put the case down on a table or something. Okay? Now. Put the case face up, like a book, with the front of the case facing you. Okay? Now. Go to the RIGHT side of the case, with the two black pieces of plastic–”

Caller: “Not the left side?”

Me: “No. NOT the left side. The RIGHT side.”

Caller: “So not the side with the title?”

Me: “No. The RIGHT side. Now. Pull the RIGHT side open.”

Caller: “It isn’t working!”

Me: “Are you opening the RIGHT side?”

Caller: “No.”

Me: “Try the RIGHT side.”

Caller: “…Oh. Thanks. They shouldn’t make these so hard to open you know!” *click*

Yes, funny... but sort of scary when you realize these people drive, vote, and procreate. :mg:

Ahem.

Bruce, the past has come back to haunt you!

Nay nay, there are people with above average IQs that are just as weird and inept as these examples. Any IT manager can testify to that. :cool:

Yea, I'm worried.

LOL! I love the English language sometimes!