The Cellar - View Single Post - Amaz*n Subscribe-n-Save is Bullshirt

sexobon · 12-09-2018, 10:20 PM

It could be a problem with the carrier, their processing or delivery people for your route if there has been some employee turnover.

I can see why they don't automatically resend the item as the customer may have already gone out and made a purchase elsewhere because of the delay. They don't want to have to deal with returns.

I'd contact customer service; however, and request a credit for the loss of the subscription discount after reordering the item.

If the delivery schedule you set up isn't critical, you could adjust the delivery date: e.g., if the delivery date was the 10th of the month; but, you were notified the damaged package was returned as undeliverable, change the delivery date to the 14th and see if ships again. Cancel the subscription and restart it with the new delivery date if that's what it takes.

They can change the prices on subscribed items at any time so it won't help if there's been a price change; but, it may enable you to keep the subscription discount without having to recoup it by contacting customer service.

12-09-2018, 10:20 PM	#2
sexobon I love it when a plan comes together. Join Date: Oct 2009 Posts: 9,793	It could be a problem with the carrier, their processing or delivery people for your route if there has been some employee turnover. I can see why they don't automatically resend the item as the customer may have already gone out and made a purchase elsewhere because of the delay. They don't want to have to deal with returns. I'd contact customer service; however, and request a credit for the loss of the subscription discount after reordering the item. If the delivery schedule you set up isn't critical, you could adjust the delivery date: e.g., if the delivery date was the 10th of the month; but, you were notified the damaged package was returned as undeliverable, change the delivery date to the 14th and see if ships again. Cancel the subscription and restart it with the new delivery date if that's what it takes. They can change the prices on subscribed items at any time so it won't help if there's been a price change; but, it may enable you to keep the subscription discount without having to recoup it by contacting customer service.