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Originally Posted by Radar
I personally prefer the tipping system. As a customer, I like knowing that if someone gives me bad service I have some form of recourse that will hurt them in the wallet. Why should someone who gives bad customer service be paid the same as someone who gives great service? As a worker I also like tips, but I don't like splitting them. I'm perfectly happy keeping what I earn for myself whether it's more or less.
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I believe that it is common practice at most places nowadays, including restaurants, to put all of the employee's tips in a pot which is split evenly at the end of the night, much like your casino (a form of communism!). But that breaks the tipping system altogether... the size of an customer's tip has little impact on the amount of money the employee takes home, because it is absorbed by the pool. So shitty employees and good ones are paid alike.
Not to mention the question of circumstances... maybe the waiter/waitress is working their ass off to help you, but the cook is a shithead and screwed up the food, and had to make it again, causing a long delay. The waiter/waitress gets dinged on the tip, the cook gets his regular pay, and the restaurant owner never even notices.
I think that tipping is a broken system, especially when it gets pooled, but I don't think it's going away... it's much too entrenched in our culture.