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Ive had many a long session with Verizon tech about dsl. I do have to give them credit tho, cause after about a weeks worth of problems, they actually called me back(!). Ive had so many problems with their hardware.

First, there was the cd that they gave me. They ended up having to activate our account manually, after about as much run-around that they gave you. Then there was the wiring problem. Dsl dont work so well on OLD WIRES, those schmucks. Then service went out. And came back. And went out again. Then came back again. They gave themselves an excuse by mailing us a gay little card that said "please excuse the outtages, we are upgrading our hardware." Ahh, then theres the time after I got a linux router working that they started portscanning me. OOH! fun fun.

Most verizon techs are idiots. But when you get to the higher level techs, they are knowledgable and friendly. I guess you gotta take what you can get.