"I'm sorry" and a hug is about all most people are looking for (if you're on hugging terms). It makes everyone feel awkward if you try to say too much more, and they'll be hurt if you don't say anything, so just keep it simple. IMO. And if he wants to talk about it, let him ramble for as long as he wants.
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Sìn a nall na cuaranan sin. -- Cha mhór is fheairrde thu iad, tha iad coltach ri cat air a dhathadh
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