Dude needs to go to a different dealer or indepentend mechanic ( PLENTY of VW heads out there IF you look ) , lay out this orgy of hate for the general mngr and the service mngr and get an assment from then if he got fucked , (i suspect he DID ) , get an estement for what it will take to un-fuck his jetta , and get in contact with a lawyer .
Just my 2 cents .
Tell him to be mindfull that he possibly could be sued for slander if he writes said letter , again lawyer time .
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"Success is getting what you want. Happiness is wanting what you get. "
Brother Dave Gardner
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