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Originally Posted by glatt
tw, you may have covered this before, but where did you find that often cited 85% figure?
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I have long awaited someone to ask. Number comes from teachers of management. Not the types that preach spread sheet analysis. The types that teach real management theory - often called 'Quality' - or what I call 'Product Oriented'. Many experts in quality have noted the trend. But I believe the actual number is cited by William Edward Deming - whose bead experiment, now in the Smithsonian, demonstrates the fact. I can no longer be sure which Deming publication provided the number. It has been many decades and much reading. Deming is so informative because he includes quantitative analysis.
Meanwhile, I provided another number. When top management blames everyone else, then 99% of those problems are directly traceable to top management. This from personal observations that date back to MBAs such as 1970s Henry Ford, Xerox management, the despicable Cannovino of IBM who was therefore always at war with Microsoft, head of Ashton-Tate (the largest software manufacturer in the world at that time), and even a most recent example - Carly Fiorina. I personally witnessed her all but completely lie to stockholders in the Compaq-HP merger meeting.
Eight months after Katrina and still there is no concerted effort to recover the bodies. This because FEMA does not have the paperwork? This because an organization headed by an MBA (George Jr) and a lawyer (Chertoff) need paperwork? Eight months and still no paperwork! Bull. Classic bean counter management. 99% of this problem is directly traceable to a president who went to CA for a fund raiser when Katrina bore down on New Orleans. A president whose lies are based upon the only thing important - George Jr's popularity and his party extremists. Just another example of why those numbers from W E Deming were so accurate. And probably why I saw George Jr for what he really was long before most everyone here.
CycleFrance noted another book called "The Goal". To appreciate where my perspective comes from and why that 85% number is so accurate, then maybe read that book. Once introduced to the concept, then Ayn Rand's books may say something different from what so many first assumed. It's called perspective. "The Goal" demonstrates in 'story book' format why I could long understand George Jr to be what others are finally learning four years later. The number comes from “product oriented” thinking. I believe Deming provided that number. Decades of experience has repeatedly demonstrated why those numbers are so accurate. Bottom line - that number is deeply rooted in so many fundamental principles.