Just had a thought that might be helpful.
Why not have the dog over to your house during the day? You said you are a pet lover, do you have a dog? A cat? Somewhere that the dog might feel better during the day? Might a good petting for a short period of time followed by a comfy ( or comfier ) place to spend the day calm the dog down?
This is not your problem as you have described here and to the neighbor in the letter. Maybe ( just maybe ) you could strike homerun with the grieving neighbor and make a new friend ( the dog ) at the same time.
It's a very long shot, yes but that's what I would try to do in that situation.
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