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To fill a waiting room with cool toys that say "do not touch" on them is going to cause unneeded stress in customers who might have children.
Perhaps they don't want customers who have children, but are afraid to come right out and say it.
Either way, they lost us as customers.
Edit: It would be like putting a plate of delicious food in the waiting room on a table with a sign saying "do not eat this." Or maybe a stack of magazines on a table saying "do not read these."
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