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In a workplace, some people make decisions about what other people will or will not be allowed to do. A different set of people may be charged with implementing these decisions.
For example, maybe the president decides who's entitled to a master key. But there is likely another employee who will actually cut the keys, or send out for a locksmith, or whatever.
Well guess what? If you didn't get a master key, complaining to the locksmith isn't going to get you one. The only thing it does is annoy the hell out of the locksmith.
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