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Excellent letter, I'd have recommended a few tiny changes in the spots where you slightly tip your hand and reveal how immensely annoyed you are.
I think the positive side of the letter is that where you seem to take these things personally indicates the depth of your interest in protecting their investments.
It's hard to do your job when you are hobbled.
Let it go, they don't seem to care about their $ as much as you.
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The internet is a hateful stew of vomit you can never take completely seriously. - Her Fobs
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