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What's annoying me? Some people just don't know how to cut to the chase. Like (hypothetically speaking speaking) if somebody calls up and says his email isn't working, and I ask what happens when he tries to check his email. I don't ask where he bought the computer, how long he's had it, whether he likes it, or why he really wants his email to be working before this afternoon. But I find out anyway, all before I find out what his email was actually doing.
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