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Look at his date of birth (in their records)? Some sort of logic loop like:
if ($Customer_Age > 70)
{
$action->Followup($family);
}
Now, really, was that so hard?
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per·son \ˈpər-sən\ (noun) - an ephemeral collection of small, irrational decisions
The fun thing about evolution (and science in general) is that it happens whether you believe in it or not.
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