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And if the customer stole a pack of McNuggets from McDonald's, should McDonald's call the non-emergency number too?
Who keeps the non emergency number memorized in their heads anyway? It varies by precinct. When you go out to a restaurant, do you know which precinct you happen to be closest to? If you called directory assistance, would you even be able to explain to them what number you were looking for? Directory assistance doesn't have the resources to look up what precinct is closest to your address. They aren't going to pull out a map.
It would have been better for her to use the non emergency number, but she should not be cited for calling 911. This was a matter for the police, and she called 911 to get the police. She did nothing wrong.
I'll admit I didn't listen to the tapes. If 911 provided her with the non-emergency number and told her to get lost, and she called again, then I'd have no problem with the citation. But if they were just ignoring a person who was calling to report a robbery in progress, like she was, then the 911 center screwed up.
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