Jim , Recently I did a BUTT Load of updates from windows on Carols laptop ,
After it got done rebooting for the 11'dth time there was NO Dvd/Cd drive ,
I reloaded the drivers , nope , de installed the drivers , re installed them , nope ,
I thought Oh no you didnt !!!!! so a grabbed an External Dvd/cd drive I have for work , "I Know this works !!!!" thinking that the internal drive its self May have just Fell the fuck down , guess what the external drive didnt work eather,
Looking in the admin/tools/puter mangmt /device mngr
it showed that the drives were there but Neather worked , error 39 (?) and error 19
I googled this and found that there was a registry problem , some thing about Hi filters, and Low filters or sume such ,
I sorted thru the sites that wanted to charge for to fix this , and Finaly came to a concensis from posts on help forums that I needed to go into the reg edditer and eddit the settings , I googled the settings for these parts of the reg , again came to a concensis for the Equipment type, brand, Model etc,,, What My reg settings needed to be and Lo and behold it WORKED !!!!!!!
So My suggestion IS go to admin/tools/puter mangmt /device mngr
See if the drive is Present , and what error codes you have and go from there ,
OR Get a
Ball bat and Let yer INNER Viking OUT !!!!!