Quote:
Originally posted by FileNotFound
Lie...I think thats the worst mistake a salesman can make.
When I was shopping for a car this summer I had countless people try to lie to me over the phone and ended up walking out of 3 dealerships when I caugt them in a lie.
I personaly think that the most important thing in being able to convince a customer to buy the car is to earn their trust. The guy I ended up buying the car from gave the appearance of being totaly honest with me. Others lied about origins of the car, misfiring cylinders, flood damage, rust issues, serious collision damage. In the 3 months that I was shopping for a used car I think I've seen just about everything that can go wrong with a car. Oh and if you ever spill a carton of milk in your car...clean it up. You can't immagine the kind of mold that grows from it and how odd it smells.
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absolutely crucial
you'll never remember all the lies you tell once you start, so it is inevitable that you will get caught, and then you're done....all your time wasted.
and it's just wrong. people spend a lot of their money on cars, and you owe it to them to give honest advice. when people trust you, you will not only sell them, but also their freinds and families. people expect you to lie, so you have to be extra careful to be honest.
on that note, there is a syaing in this business: " buyers are liars"
when someone expects YOU to lie, they are much more likely to lie themselves.....so being a good judge of character, and a little psychology are relevant skills to have in your arsenal. body language can tell you a lot also.
if someone rubs their nose or face with their left hand when they talk to you, they're usually lying.
more important to know people than cars...although good product knowledge build confidence.