One thing that is pissing me off is this shortcut keyboard that erased the post I was going to make!
Trying again...
I have a Macy's card, I have had one since 1990 and since I am nowhere near a Macy's anymore I use it to buy online. Mostly my balance is zero. In Oct I bought 2 tops for $35.
I pay my bill online and in Nov I tried for 3 days to use their online bill pay and on the 3rd day the due date of the bill I called them so I could pay the balance in full on the phone because I could not do it online.
The lady apologized and knew they were having online trouble and that the phone fee to pay would be waived and I would not be charged any late fees should they occur. Oh and she says would you like to go paperless? It safer for the environment blah blah green blah blah, so I said sure. She told me if I had a balance I would get bill payment reminders in email. I have not used this card since Oct.
Today I get a collection bill in the snail mail for $64 WTF?
So I call Macy's and after waiting 10 minutes I get Shawn Hardy [really?] whose Indian accent is so thick I can barely make out what he is trying to tell me and he was not understanding me either. I am good at deciphering foreigners speaking English!
Anyway after he understood that these were a late payment that should not have been charged and then a late payment charged on the late payment charge he offered to just let me pay one late payment charge.
Sucking in air I explained to him again that I should not have been charged the original late payment so NO I am not going to pay any of this. Finally the light bulb went off. One of the charges has been removed but the second has to be forwarded to higher ups to be removed.
Well we'll see....