Quote:
Originally Posted by jimhelm
We had over 20 of them in our service lot back then.
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Mine sat on the local Nissan dealer's service lot for close to 5 months, and during that time I saw incompetence or just plain outright lying (most likely both) at a master level.
After my car had been on the lot for over 4 months, one day I dropped in to the dealership to make yet another fruitless inquiry with the warranty manager that I'd been dealing with for all those months about the state of my car's processing. I used to drop in every few weeks as I'd been told over 3 months previously that the car had been declared a buy-back case, and had signed over the title to them at the time, and they were just waiting for official notification. I'd last dropped in to see the warranty manager just 2 weeks previously to let her know that we'd accepted an offer on our house, and we would be leaving the province in just over a month and would like some resolution of the case. The warranty manager wasn't there and I was informed by the service manager that she had resigned unexpectedly (gave them just one or two days notice and had already left town with all her possessions).
As I discussed things with the service manager, other than the fact that it had been booked in for the recall months earlier, it was still on their lot, they had the keys, a copy of the signed over license, and a copy of a bill for the towing to their lot that I had paid for and was still waiting for reimbursement, she could find no records of my vehicle's recall paperwork. Nobody at the dealership had any idea that a rental had been provided to me by the previous warranty manager, and its cost was now probably in excess of the buy-back valuation of my car.
I had kept my own records of every meeting and phone call with their now ex-warranty manager (mainly to document the fact that in 4 months, she'd never returned a single call, and because I was getting just a bit suspicious of her actions), and could provide the name of the woman at the company handling the recall processing in Canada that their ex-warranty manager had been dealing with for the past 4 months. I also had details of both times the front suspension had been disassembled for photographs at the dealership and sent on to the recall processing company (the company apparently lost the first set).
When the dealership contacted the company to speak with the woman, they were informed that she had left the company months earlier (long before the date my records indicated that the ex-warranty manager had informed me that she'd been speaking to her and had requested another set of photographs) and there was also no record of my car details ever being processed there either.
Queue a look of panic on the face of the service manager.
Things certainly happened in a hurry after that meeting. I suspect there was some very interesting discussions at the dealership after I left that day.
I got a phone call the following day asking me to return the rental ASAP and they'd provide a dealership loaner in its place. I was also informed that yet another set of photographs would be taken and sent off, but that would have to wait until the dealership could get an exterminator to take care of the head sized wasp nest the insects had built in the car while it sat on their back lot over the summer.
Less than 2 weeks after my meeting with the service manager, I received a phone call in which the buy-back figure was officially discussed, and 2 days later, I signed the paperwork accepting the figure I'd been offered. I had the cheque in my hand less than a week after that.