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If you run a business that makes appointments with its clients, and someone is trying to schedule a future appointment with you... the appropriate exchange goes like this:
Client: [rough approximation of a good time--mornings, Wednesdays, etc.]
Business: [specific suggestion of 2-3 spots available]
Here is how it does not go:
Client: [rough approximation of a good time]
Business: Mm-mmm, sorry.
Client: [pregnant pause]
Business: [dead silence]
Client: What do you have?
Business: [Gives a Wednesday date, four months out]
Client: There's not anything sooner?
Business: Yeah, there is.
Client: [another pregnant pause] ... And when are those appointments?
Business: [Gives a single date next week]
Client: Is that the only one?
Business: No, there are others. What time were you looking for?
I already fucking told you what I was looking for, and we established that you are the limiting factor with your heavily-booked schedule. Just tell me all the upcoming slots you have, or at least 2-3 of them, and I will pick one. Idiot.
Am I the only one that this happens to, all the fucking time? You're the one with a computer schedule in front of you, don't sit there all glassy-eyed and make me try to guess what you have available.
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