PHILADELPHIA (AP) — An internal training guide used by the U.S. Department of Veterans Affairs compared veterans unhappy about their care to Oscar the Grouch, a newspaper reported.
The Philadelphia Inquirer obtained a VA training slide show with tips for employees on how to help veterans with their claims. It was shown to VA employees staffing town-hall events with veterans in Philadelphia.
About a dozen slides included pictures of the grumpy "Sesame Street" character who lives in a trash can. The slide show said that veterans might be demanding and unrealistic, and advised staffers on "what to say to Oscar the Grouch." ...