Verizon are a bunch of weenies, but JEG is still pretty cool. Gotta dig his voice.
Since the 15th, this is like my 108th post. I had no idea.
The bastards aren't going to fix it for free, 'cause they don't have time to do so and get it back to the buyers in time for when it's needed (Monday, I'm guessing). So they're having it fixed locally, which sucks. I'd ping 'em for at least a partial refund, or to pay for the costs of the repair.