Comcast sux

[Elspode]

Comcast update for Wednesday. We hook up my kid's TV. It shows the program guide, but no programming. I call Comcast Customer "Service". I am on hold for 20 minutes. I then describe my problem and am told that they'll need to send a technician...and he can come out *next Wednesday*. A week from now.

I tell him that isn't acceptable. He says too bad (essentially). I ask for a supervisor. He says they don't have one, and he'll have one call me within 24 hours. I say "yeah, right, like that will happen". I then go on to query him about my telephone setup. He says there isn't anything in my account about a telephone. I tell him to look at the original order. He does. Yup, there it is. Still, there's nothing going on about a telephone setup, despite the fact that it appears in the original order. I go on at some length about how I am the customer and he is the service provider, and if I tell him I want a service, he's supposed to make it happen. Bottom line...I have no idea if or when I am getting phone service from them.

This company is remarkably inept, understaffed and incompetent. This is what having a monopoly gets you.