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Old 03-14-2003, 04:20 PM   #15
wolf
lobber of scimitars
 
Join Date: Jul 2001
Location: Phila Burbs
Posts: 20,774
I just received a TOTALLY unexpected phone call ... from my surgeon. He just wanted to make sure I wasn't having any problems, to find out what my level of pain was, and to make sure that I scheduled my follow up appointment ...

I've checked with several people ... no one else recalls ever getting a post-surgery follow up call from the doc himself ... not even from other office staff ...

I also got a follow up call from the floor where I was hospitalized. (that was mostly to remind me to fill out the TQM survey I'd be receiving.)

Talk about customer service.
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