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Old 03-16-2010, 07:42 PM   #11
tw
Read? I only know how to write.
 
Join Date: Jan 2001
Posts: 11,933
Quote:
Originally Posted by jinx View Post
"Can't be reproduced" is what they always say to me the first time something fucks up in my jeep. I don't think they try very hard.
From someone who clearly has expensive experience solving problems: most difficult part is getting someone to tell the truth or who simply know only because they 'feel'.

NPR's Car Talk (Klick and Klack - the tappet brothers - Tom and Ray) constantly ask this question on their show. Is the check engine light on? Most everyone cannot bother to tell them that *critical* fact. Routine is for so many users to withhold critical information because the *know* it is not important. Or simply know advice is wrong because they 'feel'. Is that person emotional or logical? That unanswered question makes problem solving most difficult.

Your computer problem - in my very first reply, execute the manufacturer's comprehensive hardware diagnostic. Since you did not like it, then you all but insulted me. What was wrong with your computer? Apparently it is failing again because that diagnostics was not executed; to see the problem before it caused complications. Despite generations of experience with computers and disk drives, instead you knew I must be wrong? 318 posts later, that problem still exist? Just another example of what Toyota is going through.

All who solve problems confront this 'the' most difficult part of solving problems. Even the TV show House identifies it: "Everyone lies". What makes solving problems most difficult? Why are these Toyota problems so hard to diagnosis. Because so many people do as you did with me. Entertain feelings and biases rather than deal with and provide facts.

To only complicate it further, the San Diego driver apparently was trying to scam Toyota. Accelerating and then applying brakes - both extremely hard - well over 250 times. Being obnoxious, then Dr House deserves high praise. Because so many routinely lie.

In Audis, drivers just 'knew' they were hitting the brakes. Finally a video tape from Consumers Reports(?) showed exactly what was happening. The driver that 'knew' he was pressing the brake was pressing the accelerator to the floor. Again, what makes problem solving so difficult? Humans who know only because they feel - and therefore lie or deny.

Ford Explorers murdering people because Firestone Tire lied for years at the highest levels of management. Now call themselves Bridgestone so that you will protect and encourage them. How many died simply because Firestone (Bridgestone) lies to everyone for years - so that the problem need not be solved. So that more will die. In every case, the most difficult part to a solution is humans who lie or who know better than others. Who entertain their feelings rather then get nasty and therefore respect facts.

Unfortunately too many need spin rather than the nastiness that attacks the only enemy - the unknown. Too many worry about themselves rather than honesty and reality. So, who is lying?
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