And what if he was a very grumpy, irritating and disagreeable old man? If a person has no one in their lives to turn to in times of trouble, chances are they fit the above description.
Maybe he gave the utilities company a serve when he got his overdue notice? Maybe he has a history of not paying bills?
If the utilities company followed normal proceedures, then they've done nothing wrong, particularly if this is an isolated case, which it appears to be. Why blame big business for doing what's considered normal? That being, user pays policies. If you don't pay, you don't get.
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Kind words are the music of the world. F. W. Faber
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