Banking Bastards

[Stormieweather]

Squeaky wheel gets the grease...so keep on em.

Ask for supervisors, handlers, processors, any higher up that can get the situation fixed. Don't go away or hang up or agree with any brush offs. Hound them, and have your proof of the correct tax rate and estimated escrows handy to show them.

There should be a process to dispute the calculation, which may include arbitration and/or mediation by a third party. I'd google and ask around until I figured out what I needed to do, because I would bet cold cash BoA won't tell you up front.

Good luck!


Note: I learned a lot about how to get CS to respond when I had a serious issue with service at Verizon. I found out there is a 'secret' (ie: not public) department there whose sole function is to 'handle' the squeaky wheels who won't go away quietly

[richlevy]

Originally Posted by Stormieweather

There should be a process to dispute the calculation, which may include arbitration and/or mediation by a third party. I'd google and ask around until I figured out what I needed to do, because I would bet cold cash BoA won't tell you up front.

RESPA is the process, which involves sending a letter and waiting. Meanwhile, the advice from the Feds is to pay the disputed amount. While that may work if the dispute is over a few hundred dollars, it isn't a good idea for such a large error.

I did put my complaint into Twitter (I just can't use the term 'tweet') just in case someone is listening.

[xoxoxoBruce]

You should have put Bank of America in the thread title, so google would pick it up.