More B. S. VA

sexobon · 08-27-2014, 08:45 PM

It seems the attempt to lighten customer service providers' demeanors, under those circumstances, by using this particular humorous imagery association backfired. It works for the service providers; but, not for the customers. It illustrates the complaint that customer consideration is secondary. That in turn gives rise to concern that customer service providers are being trained to view complainers as demanding and unrealistic. It's newsworthy as a PR failure.

08-27-2014, 08:45 PM	#5
sexobon I love it when a plan comes together. Join Date: Oct 2009 Posts: 9,793	It seems the attempt to lighten customer service providers' demeanors, under those circumstances, by using this particular humorous imagery association backfired. It works for the service providers; but, not for the customers. It illustrates the complaint that customer consideration is secondary. That in turn gives rise to concern that customer service providers are being trained to view complainers as demanding and unrealistic. It's newsworthy as a PR failure.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)